FAQ

What is Joy At Party?

Wall’s is here to bring more joy to your party with our awesome range of packages and ice cream selections.

How do I order?

Please refer to our easy 4 step guide here.

How far in advance should I place my order?

Please place your order at least 14 working days in advance for The Magnum Experience. For Joy Box, Joy Freezer and Agent Joy packages, please place your order at least 7 working days in advance.

Is there any deposit collection?

Yes, but only for the Joy Freezer package. RM200 deposit is required when the freezer is delivered to you. The deposit will be returned to you when the freezer is collected.

Can I add another dipping station for The Magnum Experience?

Sorry, you can’t add more dipping stations. But you can add more ice creams!

How do I make a payment?

For Joy Box, Joy Freezer and Agent Joy packages, payment is to be made in cash upon delivery. For The Magnum Experience, payment is to be made via bank transfer before delivery.

What happens if I can’t finish all the ice creams after the event?

Don’t worry, we’ll leave all the remaining ice creams with you to enjoy whenever you want. :)

I have more questions. Who do I contact?

If you have any further questions or enquiries, you can contact us at joyatparty@walls.com.my

May i know your terms & conditions?

Please refer to our T&C here