This Wall’s Joy At Party Website (“Website“) is owned and operated by Unilever (Malaysia) Holdings Sdn Bhd (“Unilever“).


Your access to and use of the materials contained in this Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Website (“Terms and Conditions“). By using this Website, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our services or access this Website. If you are under the age of 18, you must obtain permission from your parent(s) or legal guardian(s) to access and use the website. If you are the parent or legal guardian of a minor, you must accept and comply with these Terms and Conditions on the minor’s behalf and you will be responsible for the minor’s actions.


Unilever reserves the right to amend the Terms and Conditions without notice at any time where there are circumstances which in Unilever’s view requires such variation, changes,  cancellation, termination, withdrawal or suspension. You should therefore periodically visit this Website to review the current terms and conditions to which you are bound. In the event that there are substantial variations or changes to these Terms and Conditions by Unilever to which you are not agreeable, you should discontinue the use of the Website. Your use of this Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.


The services offered through this Website is only available to consumers in specific regions in Peninsular  Malaysia (Klang Valley, Ipoh, Penang). We aim to offer you the best service possible, however, if a fault occurs in the service you should report it by email at and we will attempt to respond and/or correct the fault as soon as we reasonably can.


Unilever owns the intellectual property rights for all the materials on the Website or has a valid right from a third party to use materials on the Website. Unilever also owns or has a valid right to use all trademarks, service marks, graphics and logos used on this Website. Unless expressly stated, no part of the Website may be copied, reproduced, republished, uploaded, posted, transmitted, reversed-engineered or distributed in any way.


This Website is provided by Unilever without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose, to the fullest extent allowed by applicable law. You must bear the risks associated with the use of the Internet.

Unilever does not guarantee that the Website shall be compatible with any computer, laptop or mobile device (collectively referred to as ”Devices“), through which you access the Website. You are personally responsible for ensuring that the Devices fulfil the technical specifications for the Devices to be compatible with the Website.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any direct, indirect, special, punitive, consequential, incidental or other damages, actions, proceedings, costs, claims, demands or liabilities (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) that arise out of or are related to the Website.

With respect to any problems or dissatisfaction with the services, you acknowledge and agree that your only right is to discontinue any use of the services.


You acknowledge that the materials and information found on the Website may contain technical inaccuracies or typographical errors. To the fullest extent permitted by applicable law, Unilever does not provide any guarantee for, and disclaims any and all responsibility or liability for, the accuracy, content, completeness, legality, timeliness, performance, reliability, operability or availability of information or material displayed on the Website for any particular purpose. Unilever disclaims any responsibility for the deletion, failure to store, misdelivery, inaccuracy, error or untimely delivery of any information or material, as well as any responsibility for any harm resulting from information or material obtained through the Website.

The Website and all materials, information, products and services included on the Website are provided “as is,” with no warranties whatsoever. Unilever and each of their respective agents, licensors, licensees, successors and assigns expressly disclaim to the fullest extent permitted by law:

  1. all express, implied and statutory warranties, including without limitation, warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights;
  2. any warranties regarding the security, reliability, timeliness, and performance of the Website;
  3. any warranties for any information or advice obtained through the Website; and
  4. any warranties for services or goods received through or advertised on the Website or received through any information provided by the Website, as well as for any information or advice received through any information provided in the Website.

You understand and agree that you download or otherwise obtain or access materials or information through the use of the Website at your own discretion and risk and that Unilever will not be responsible for any damage or loss of data to Devices that results from the download or access of such material or information.


You agree that you shall defend, indemnify and hold Unilever and each of their respective agents, licensors, licensees, successors and assigns harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including legal fees and costs and/or regulatory action) arising out of or in connection with:

  1. your use or misuse of the Website;
  2. your violation or breach of any of these Terms and Conditions or any applicable law or regulation, whether or not referenced herein; and
  3. your violation of any rights, including intellectual property rights, of any third party.


Your privacy is important to us at Unilever. We have provided a Privacy Notice (English) / Notis Privasi (Bahasa Malaysia) that explains our privacy practices in detail. By registering for the Wall’s Joy At Party membership or providing information on the Website, you:

  1. consent to Unilever’s collection, use, disclosure, and/or processing of personal data including your name, address, and contact details for the Wall’s Joy At Party in accordance with the terms of our Privacy Notice; and
  2. shall not, whether directly or indirectly, disclose your user information to any third party, or otherwise allow any third party to access or use your user information.


These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved by the courts of Malaysia.




Wall‘s Joy At Party service aims to bring joy and smiles to parties & events with Wall’s ice-cream. There are 3 different packages available (“Products”):

  1. Joy Box: Ice creams are delivered in a Styrofoam box with dry ice. Suitable for small, cozy parties.
  2. Agent Joy: Wall’s ice cream agent (“Agent Joy“) will deliver the ice creams in his motorcycle and stay at your party/event up to 4 hours. Suitable for outdoor parties/events.
  3. Joy Freezer: Ice creams are delivered in a Wall’s freezer. Suitable for big scale, indoor events.


Please note that the prices on the website for Joy Box, Joy Agent & Joy Freezer packages are for the ice creams only. It excludes delivery charges, where applicable.


The availability of the ice creams will depend on stock availability. If the ice creams requested by the person who purchases Products on the Website (“Consumer“) are unavailable due to factors beyond Unilever or the appointed delivery agent’s (“Delivery Agent“) control, Unilever/Delivery Agent shall make reasonable effort to offer a substitute item which is closest in terms of price and type to the originally requested item.


Order(s) must be placed via the Website within the respective timelines by selecting the package, ice creams and completing the order form. An order is submitted successfully when the Consumer receives an order number via e-mail. Please refer below for the respective timelines:

Joy Box / Joy Freezer / Agent Joy
A successful order must be made on the Website at least 7 working days before the intended delivery date.

Minimum Order & Delivery Charges

Package Minimum Ice Cream Order Delivery & Other Charges
Joy Box 1 unit
2 units and above
RM 10
Free Delivery
Agent Joy RM300 Free Delivery
Joy Freezer RM500
RM 100
Free Delivery



Unilever’s appointed agent will contact the Consumer within 3 working days after a successful order submission on the Website. The Consumer will be contacted via telephone call/WhatsApp/email to confirm order details including delivery address, date and time. Upon confirmation, arrangements will be made for delivery. If the Consumer is not contactable/provide no response within those 3 days, Unilever/Delivery Agent reserves the right to cancel the order. It remains the sole responsibility of the Consumer to provide a valid Malaysian telephone number and e-mail address.


The delivery of the Products shall be based on delivery terms as may be agreed between the Consumer and the Delivery Agent.

The Products are deemed to be accepted by the Consumer upon delivery of the Products by the Delivery Agent. The Products shall be deemed to have been inspected and accepted at the point of delivery. Any claims relating to shortfalls/quality of the Products shall be made known to the Delivery Agent immediately on or before acceptance of the Products.

All orders made by the Consumer shall be deemed to be an offer made by the Consumer to purchase the selected Product(s) and quantities set out in the Consumer’s order upon these Terms and Conditions and shall be subject to acceptance by Unilever/Delivery Agent. Processing of payment for an order shall not in itself constitute acceptance of the order by Unilever/Delivery Agent. Where an order for any Product(s) is rejected or cancelled by Delivery Agent, any payment made for such order shall be reversed or refunded by the Delivery Agent.

All orders made by the Consumer are subject to stock availability. Unilever/Delivery Agent reserves the right to cancel, amend or reject the Consumer’s order in whole or in part, at any time and without liability or compensation to the Consumer or anyone else, where any Product is out of stock, damaged or spoilt, unavailable for any other reason or if the order is not able to be fulfilled due to technical problems on the Website, force majeure, transportation delay, system failure or third-party attacks of the Website, and other circumstances beyond Unilever/Delivery Agent’s control, or pricing errors, breach of other conditions or other rules or policies of this Website, or restricted or forbidden acts in website activities, or circumstances in breach of principles of fairness and honesty (for example, the Consumer repeatedly refuse to accept delivery of Products without legitimate reason or maliciously reserve the stock, etc.) or the Consumer fails to complete payment within the specified time, Unilever/Delivery Agent reserves the right at all times to refuse any order placed with us.


The Wall’s Joy At Party delivery service is only available in selected areas. To check whether we deliver to your area, please use our location checker function on our Website to find out where we deliver.

The delivery service is available from 8am till 6pm, 7 days a week.

Delivery will be made to the address and at the time specified by the Consumer on the completed order form, by the Delivery Agent.

Joy Box

The Delivery Agent will deliver the Consumer’s order to the main entrance of the delivery address. At the Consumer’s request, the Delivery Agent may carry the Consumer ’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if :

  1. the driver has the Consumer’s permission,
  2. the driver believes that it is safe and practical to do,
  3. there is no obstacle preventing entrance, for example a locked main door, guards restricting entry. Unilever and its Delivery Agent reserves its right at all times to deliver only to the main entrance of the delivery address.

If there is no one to accept and receive the goods at the agreed time and place specified by the Consumer, the Consumer will be responsible for contacting the Delivery Agent to re-arrange for delivery. Unilever/Delivery Agent is entitled to charge for providing the re-delivery service.

Whilst we make every effort to deliver all Products according to the agreed time, Unilever/Delivery Agent will not be liable if it fails to do so in part or in full due to circumstances beyond its control which includes but is not limited to traffic and weather conditions.


Agent Joy
Agent Joy will be able to stay at the Consumer’s event with his motorcycle to distribute the ice creams for a maximum of 4 hours and stay at the event till no later than 10pm, whichever is earlier.

Joy Freezer

Joy Freezer (“Freezer“) will be delivered and collected based on the date & time agreed upon by the Consumer when contacted by the Delivery Agent within the 3 working days upon successful order submission on the Website. Please ensure there is a plug point at the party/event venue for the Freezer.

Upon delivery of the Freezer, Consumer will need to pay a deposit of RM200 (“Deposit“) and sign on a Freezer Transfer Note (FTN).

Upon collection of the Freezer, Consumer will need to sign on a Freezer Return Note (FRN) and the Deposit will be returned to the Consumer, provided that the Freezer is in good condition upon inspection. Freezer can be used to store Wall’s ice creams only. No other items are allowed to be stored in the Freezer. Failure to adhere to this term may result in the forfeiture of the Consumer’s Deposit.

If the Freezer is vandalised/spoilt/lost, the deposit will be forfeited and the Delivery Agent reserves the right to make a police report and the Consumer must compensate the Delivery Agent based on the Freezer’s net book value. The distributor’s valuation of the Freezer is conclusive and final and no appeals will be entertained.


Joy Box, Agent Joy, Joy Freezer

It is your responsibility to inspect and accept the Products as soon as the order arrives. No return/refund will be allowed/entertained once the Consumer makes payment.


The Consumer can cancel their order when contacted by the Delivery Agent (which will be within 3 working days of the placement of a successful order on the Website). If the Consumer needs to cancel the order after this time, the Consumer must contact the Delivery Agent via telephone call. Where an order for any Product(s) is rejected or cancelled by Delivery Agent, any payment made for such order shall be reversed or refunded by the Delivery Agent. Please note that orders cannot be cancelled via e-mail.

Unilever reserves the right to cancel order(s). The Consumer will be notified via WhatsApp Message/telephone call, within 3 working days after an order has been placed. If an order needs to be cancelled after this time, for whatever reason, Unilever/Delivery Agent may do so at their sole discretion and will inform the Consumer via telephone call (and, if applicable, refund the relevant payment through the Consumer’s original payment channel).

Joy Box, Agent Joy, Joy Freezer

Payment must be made  online banking transfer before delivery.

WL Vision Delight Sdn Bhd (Company number: 486800-T) whose registered office in Malaysia is at 12, Jalan Meranti Puchong, D’25 @ Meranti Puchong, 47120, Puchong, Selangor, Malaysia is the registered merchant with IPay88.

For any payment related issues, please contact


A customer may request for a refund for a Product if:

  • the Product has been delivered in a damaged or defective condition; or
  • the Product has expired at time of delivery; or
  • the Product received is different from the Product ordered; or
  • the Product ordered is out of stock and no delivery has been made.

In some rare cases, there may be minor differences or defects on the product packaging. In the case where the differences or defect does not affect product usage, refund will not be possible.

Requesting A Refund

In order to request for a refund, the Customer will be required to submit a refund request via email to within seven (7) days of the date of delivery of the Product clearly stating the Customer’s name, contact number, official proof of purchase (i.e. invoice or receipt) and where Product was delivered, a photo of the Product received in the refund request email. Failure to include such information may result in the rejection of the refund request.

We aim to reply to the Customer’s request for refund within seven (7) working days of receiving the refund request email.

Rejecting Refund Request

We reserve the right to reject a refund request from a Customer under the following circumstances:

  • the Customer fails to provide an official proof of purchase;
  • the Customer fails to provide a photo of the damaged, defective, expired or different Product received;
  • the Customer submits a refund request email after seven (7) days of receiving the Product;
  • the Product is not damaged, defective or expired when delivered;
  • the difference between the received Product and ordered Product is merely due to the minor change in the packaging of the Product;
  • the Product ordered is back in stock and arrangements have been made for the Product to be delivered to the Customer; or
  • such other reasonable circumstances as determined by Unilever.

Sums to be Refunded for Approved Refund Request

Only damaged, defective, expired and undelivered Products will be refunded. If the Customer purchased other Products in addition to the damaged, defective, expired and undelivered Products, the Customer will only be entitled to the refund for the damaged, defective, expired and undelivered Products.

These Terms and Conditions were updated and are effective as of [17th Aug 2022].



Privacy Notice


We know that you care about your personal data and how it is used, and we want you to trust that Unilever uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.

As you read our Notice, please keep in mind that it applies to all Unilever UK Ltd companies.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email or submitting a request through the “Contact Us” form on our websites.

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then please read about these key terms first.

You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing. See what your rights are and how you can exercise them here.

Who Is Collecting It?

Any personal data provided to or collected by Unilever is controlled by Unilever UK Ltd, the data controller.

This Privacy Notice applies to personal data collected by Unilever in connection with the services and products we offer. References to “Unilever” in this Notice means Unilever UK Ltd and any company directly or indirectly owned and/or controlled by Unilever UK Ltd that you are interacting with or have a business relationship with.

This Privacy Notice also applies to Unilever’s marketing content, including offers and advertisements for Unilever products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.

What Personal Data Is Being Collected?

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide Unilever the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

We may collect personal data from a variety of sources. This includes:

  • Personal data you give us directly,
  • Personal data we collect automatically, and
  • Personal data we collect from other sources.


Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline through our Consumer Engagement Centres, direct marketing campaigns, sweepstakes and competitions and online through our websites, applications and branded pages on third-party platforms and applications accessed or used through third-party platforms.

You may be asked to provide your personal data when you are in contact with us. Unilever UK Ltd companies may share your personal data with each other and other Unilever Group companies and use it in a manner consistent with this Privacy Notice. We may also combine it with other information to improve our products, services, content, and advertising.

You are not required to provide Unilever the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.


Ways in which we collect your personal data

We may collect personal data from a variety of sources. This includes:

  • Personal data you give us directly. We collect data about how you use our services and products, such as the types of content you view or engage with, or the frequency and duration of your activities. We also collect personal data you provide us when you sign up for a marketing newsletter, complete a survey or register for an account to buy our products. In so doing, we may ask for personal data, such as your name, gender, date of birth, address, email address, telephone number or credit card details. Some Unilever brands may collect “special categories of personal data” about you with your explicit consent. For more information on the special categories of data we collect and how we use it, please refer to the relevant section below.
  • Personal data we collect automatically. We also receive and store certain types of personal data whenever you interact with us online. For example, we use cookies and tracking technologies (to find out more, see our privacy key terms) to obtain personal data when your web browser accesses our websites or advertisements and other content served by or on behalf of Unilever on other websites. Your personal data is also collected when you search, buy, post, participate in a contest or questionnaire or communicate with our customer service teams. Examples of the types of personal data we collect include; IP address (to find out more see our privacy key terms), device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, and purchase history – which Unilever sometimes aggregates with similar information from other consumers. During some of your internet browsing on Unilever’s websites we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
  • Personal data we collect from other sources. We collect personal data from other sources including our trusted partnerships with third-parties and where we operate Unilever accounts on third-party platforms: For example, when you use the “like” functionality on Facebook or the +1 functionality on Google+. Additionally, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful. We also collect information about you and your activities from a third-party when we jointly offer services or products, or from third-party data enrichment providers (to find out more see our privacy key terms) who may deliver insights to Unilever about the personal data we hold.


When and why we collect “special categories of personal data”

Certain categories of personal data, such as race, ethnicity, religion, health, sexuality or biometric data are classified as “special categories of data” and benefit from additional protection under the European data protection legislation.

We limit the circumstances where we collect and process these special categories of data.

Unilever sometimes collects data related to your health such as allergies, pregnancy or skin type to send you tailored ads and relevant promotions. Unilever only collects and uses this personal data where you have provided us with your consent for us to do so. In some instances, you may have requested services or products that do not directly involve the collection of any special categories of data, but may imply or suggest your religion, health or other special categories of data.

To illustrate circumstances where Unilever collects and processes special categories of data we have provided the following examples:

  • Unilever collects expectant mothers’ due dates in its Zwitsal or Baby Dove newsletter sign-up page. It may also place cookies on the sign-up page which capture this information too. This data is then used to create an audience of expectant mothers to receive online advertising from relevant Unilever brands. For more information on Unilever’s profiling activities, please refer to the relevant section;
  • Similarly, Unilever collects personal data related to consumers’ allergies to provide consumers with ads and promotions for products which are relevant to their needs.


How do we protect children’s privacy?

We understand the importance of taking extra precautions to protect the privacy and safety of children using Unilever products and services.

Most of Unilever’s websites are designed and intended for use by adults. Where one of our websites is intended for use by a younger audience, we will obtain consent from the person with parental responsibility before we collect personal data where it is required by applicable laws and regulations (the age at which consent is necessary varies from Country to Country).

If you are a child under the age where parental consent is required in your Country, you should review the terms of this Privacy Notice with your parent or guardian to make sure you understand and accept them. If we discover that we have collected personal data from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that personal data as soon as practical. Access to certain parts of the Unilever’s websites and/or eligibility to receive prizes, samples or other rewards are generally limited to users over a certain age.

We sometimes use your personal data to carry out age verification checks and enforce any such age restrictions.

What Purpose Do We Use Your Data For?

We collect, process and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalised products, communications and targeted advertising as well as product recommendations to you.

We also create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments.

Additionally, Unilever processes your personal data also using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data.

We collect, process and disclose your personal data for the following purposes:

  • To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
  • To process and answer your inquiries or to contact you to answer your questions and/or requests;
  • To develop and improve our products, services, communication methods and the functionality of our websites;
  • For the purposes of competitions or promotions that you have entered;
  • To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
  • To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
  • To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
  • For internal training and quality assurance purposes;
  • To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services; and
  • To provide personalised products, communications and targeted advertising as well as product recommendations to you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

In some cases, we rely on legitimate interest for processing your personal data. A legitimate interest could exist for example, when you sign up for a loyalty scheme with one of our brands and we use the personal data collected to conduct data analytics to improve our products or services. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimise a service, and does not outweigh your rights as an individual. This legal basis will only be relied upon where there is no less intrusive way to process your personal data. We can assure you that if legitimate interest is used as a ground for processing your personal data, we will keep a record of this and you have the right to ask for this information.

We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you bought, to allow you to take part in one of our competitions, or to send you samples that you have requested.

We also process your personal data when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under the local anti-money laundering rules.



Unilever uses your personal data to build profiles. We create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments. These segments are used by Unilever to personalise the website and our communications to you (such as showing relevant content to you when you visit our site or in a newsletter to you), and to display relevant offers and advertisements from the Unilever brands on the Unilever sites, and via third-party websites. The segments can also be used for third-party campaigns on the Unilever sites. Unilever profiles your data where you have provided consent for us to do so; for example, accepting the setting of cookies on your browser online or signing up for email newsletters from one of our brands.

You can withdraw your consent to prevent your personal data being used this way at any time using the manage cookies section of our Cookie Notice or unsubscribing to the use of your email address if you have logged into one of our websites or signed up to any marketing newsletters.

By way of example –

  • Unilever collects data, with your consent, from:
    • Our websites about what you view and the way you interact with our content;
    • Our digital display advertising that we serve to you on social platforms and other publisher’s websites; and
    • Forms you fill in online and send to us about what your interests are.
  • We also track the products you buy when you click on one of our display adverts and go on to purchase something from a selection of our retail partners.
  • If you have asked to receive emails or SMS communications from us, we track whether you open, read or click on the content to see what you are interested in so that we can give you more content that we think you are more likely to enjoy.
  • We use this data to profile your likes and dislikes.  For instance, if we see that you are regularly viewing Vegan recipes on our “Recipedia” website, and you have opted in to receiving emails from us, we might give you an update on the new Vegan recipes that have just hit the site for your interest, or we may tailor our web content when you visit towards things we think you’ll be most interested in.
  • Based on this profile information, we may also give you advertising that we think you will like and want to see as you view content from us or from our network of publishers that we advertise with.  Sometimes, with your consent, we may use your current location to serve advertising to you that is to do with promotions or events that are happening nearby that we think you might be interested in.
  • We may also use information you have provided to selected third-parties and consented to be shared, like your age, gender, life stage, lifestyle and wider interests to identify people who we think will have similar interests to you and who we believe will be interested in similar advertising.


Automated decision-making

In some instances, Unilever processes your personal data using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data. For example:

  • Unilever uses game simulations of science-based behavioural assessments and data science techniques to assess prospective employees. Candidates are required to play a set of games and the behavioural patterns exhibited during gameplay are assessed by a Unilever customised algorithm to predict the candidate’s potential for a specific role. This algorithm is regularly tested to ensure it remains fair, effective and unbiased.

We will not make decisions based solely on automated decision making that have significant impact on you. If we do so we notify you and provide you with clear information about our decision to rely on automated processing to make our decision and our lawful basis for doing so. For example, Unilever processes your personal data using automated means only if it is necessary for the entering into or the performance of a contract with you, or when you have given your explicit consent.

You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:

  • to obtain human intervention;
  • to express your point of view;
  • to obtain an explanation of the decision reached after an assessment; and
  • to challenge such a decision.


Who Will It Be Shared With?

As part of the Unilever Group, a global business, Unilever UK Ltd shares your personal data within the Unilever Group and with selected third-parties in the following circumstances:

  • Third-party service providers. In order to carry out your requests, respond to your inquiries, fulfil your orders, honour coupons, provide you with samples, enable you to participate in sweepstakes or make various other features, services and materials available to you through our websites we share your personal data with third-party service providers that perform functions on our behalf, such as companies that: host or operate Unilever’s websites, process payments, analyse data, provide customer service, postal or delivery services, and sponsors or other third-parties that participate in or administer our promotions. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
  • Other third-parties. Your personal data will also be used by us or shared with our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third-parties in connection with marketing, promotional, data enrichment (to find out more about our privacy key terms follow the link) and other offers, as well as product information.
  • Business transfers. Your personal data will be used by us or shared with the Unilever Group, primarily for business and operational purposes.  As Unilever Group continues to develop the business, it may sell or purchase assets, subsidiaries or business units.  In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). If another entity acquires us, our businesses or substantially all or part of our assets, or assets related to Unilever’s websites, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets.  Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such personal data will be considered an asset of ours and as such it is possible they will be sold or transferred to third-parties.
  • Legal disclosure. We may transfer and disclose your personal data to third-parties:
    • To comply with a legal obligation;
    • When we believe in good faith that an applicable law requires it;
    • At the request of governmental authorities conducting an investigation;
    • To verify or enforce our “Terms of Use” or other applicable policies;
    • To detect and protect against fraud, or any technical or security vulnerabilities;
    • To respond to an emergency; or otherwise
    • To protect the rights, property, safety, or security of third-parties, visitors to Unilever’s websites, Unilever or the public.


International data transfers

Unilever shares personal data within the Unilever Group or with third-parties for purposes described in this Privacy Notice.

Unilever will only send personal data collected within the European Economic Area (EEA) to foreign countries in circumstances such as:

  • To follow your instructions;
  • To comply with a legal duty; or
  • To work with our agents and advisers who we use to help run our business and services.

If we do transfer personal data to outside of the EEA, Unilever will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of the following safeguards:

  • Transfer to a non-EEA Country whose privacy legislation ensures an adequate level of protection of personal data to the EEA one;
  • Put in place a contract with the foreign third-party that means they must protect personal data to the same standards as the EEA; or
  • Transfer personal data to organisations that are part of specific agreements on cross-border data transfers with the European Union (e.g., Privacy Shield, a framework that sets privacy standards for data sent between the United States and the European countries, or similar frameworks).

How Do We Protect Your Personal Data?

Unilever takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible.

Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.

How Long Do We Keep Your Personal Data For?

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.

Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

What Are Your Rights?

Your rights in relation to your personal data how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

  • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
  • The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
  • The right to data portability. The personal data you have provided us with may be portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
  • The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
  • The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
  • The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
  • The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
  • The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
  • Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
    • to obtain human intervention;
    • to express your point of view;
    • to obtain an explanation of the decision reached after an assessment; and
    • to challenge such a decision.

Further information and advice about your rights can be obtained from the data protection Regulator in your Country.

How Do You Contact Unilever?

Unilever nominated the Chief Privacy Officer who can be contacted at Unilever N.V., Weena 455, PO Box 760 3000 DK Rotterdam The Netherlands or by email.

If you have any questions or concerns about Unilever’s Privacy Notice or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please do so by sending an email or submitting a request through the “Contact Us” form on our websites.

When a privacy question or access request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant Supervisory Authority in your Country. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

How Do We Keep This Notice Up To Date?

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

We will not reduce your rights under this Privacy Notice without your consent.

Additional Privacy Terms or Notices

In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or notices will be made prominently available to you.


Last updated April 2019